HealthRider Pro H500i Treadmill Information

Product Reviews Post Time
Jan 01, 2010 22:15:10

Average Product Rating
1.0 of 5.0

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ICON Health and Fitness- what a joke – J. Cherry – Kansas City, MO
Never have I been treated so poorly by a company. I spent quite a sum of money on my Healthrider Treadmill, only to have it malfunction straight out of the box. I sat for three hours on hold only to have the tech agent read my manual to me. They then sent me out a new incline motor and outsourced the service work to a company that doesn’t answer it’s phone calls, set’s up appointments, but doesn’t show up for them, and apparently lacks the appropriate communication skills that it takes to run a business properly. Which leads me into week two of my treadmill gathering dust, waiting on hold with ICON for another hour after being hung up on by a Customer Care Agent (who I think was trying to put me on hold). This new Customer Care Agent then proceeds to tell me how ICON cannot control who it outsources to, they can’t guarantee when someone will be out to look at my machine, and a whole slew of other “I don’t know”, “But Sir, we can’t”, comments. How can a company sell a product and then not care if the thing even works when the consumer gets it? I told the CCA that if my machine wasn’t functional by this Friday (four days from now, almost three weeks from the purchase of the product) that I will want my money back and someone to come pick up this junk from my home. He tells me that they don’t refund peoples money, that refunds go through the store that the item was purchased from. This does not register in my head. How can a company survive when it treats it’s customers this way. How can they not take any responsibility for their products. They act like this is someone elses problem and it makes no sense to me.

All in all, my advice to anyone looking at getting a product made by ICON Health and Fitness is go with another company. I’m sorry for the rant, but if this could save just one other person from the headache I currently have then it’s worth it. Thanx, John

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